Privacy & Legal
Data Protection Policy Statement
Data Protection Act and how it protects you
The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us.
How we use the information you give us
Our main use of the information you supply is to look after your vehicle or to provide the specific service you require. Some information we obtain elsewhere - from credit reference agencies for instance.
Occasionally we may contact you by letter, telephone, e-mail or otherwise to inform you about other products and services that may interest you.
We try to limit our customer contact programme to an acceptable level, but if you wish to exercise your right to opt out, simply inform us by any means convenient for you, either call in to see us at and ask to speak to the customer sevice advisor for the particular franchise. Alternatively contact us by telephone on the numbers shown, e-mail our Customer Service Advisers or write to us.
Please remember however, that opting out will stop us contacting you about any of our products or services which may benefit you including service and MOT reminding.
As a franchise for Renault we may disclose information to the manufacturer and other members of their respective international groups of companies and to its other retailers and agents, for example whereby your vehicle is covered by manufacturers warranty.
We do not provide information about you to companies outside the above groups for their marketing purposes or if we did we would ask for your consent first. In certain instances we may be required by law to disclose information about our customers. We will let you know if a Kineholme product or service requires the involvement of a third party organisation. We do not arrange to involve a third party unless the security and confidentiality of Kineholme customer information is assured.
You have the right of access to information we hold about you on our records. If anything is inaccurate or incorrect, please let us know and we will correct it.
If you do not want to receive unsolicited communications from other companies you can prevent this by registering with the Mailing Preference Service on 020 7766 4410 to prevent unsolicited mail, the Telephone Preference Service on 0845 070 0707 to prevent unsolicited marketing calls, and the Fax Preference Service on 0845 070 0702.
If you want to object to receiving unsolicited e-mail, please see the E-mail Preference Service's website at www.e-mps.org
For more details about all the Preference Services, please see the Direct Marketing Association's website at www.dma.org.uk
If you e-mail us, or give us your e-mail address, we will keep a record of it. We may use it to contact you occasionally about our products and services, unless you ask us not to do so. We will not give your e-mail address to any unauthorised third parties.
We may record telephone conversations to offer security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.
Responsibility for customer confidentiality
Each Kineholme employee is personally responsible for maintaining customer confidentiality. We provide training and education to all our staff to remind them about their obligations. Our policies and procedures are regularly audited and reviewed.
Changes to how we deal with personal information
We reserve the right to revise our policy on how we deal with personal information and if we do so we will advise you accordingly.
THANK YOU FOR TAKING TIME TO READ THIS IMPORTANT INFORMATION
Terms & Conditions
Kineholme has made every effort to ensure the accuracy of the information contained in this site. Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our vehicles products and services, nor does it constitute an offer for the sale of any particular vehicle.
All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Kineholme, or otherwise used by Kineholme as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Kineholme or the copyright holder.
You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.
The Kineholme logo is a registered trademark of Kineholme.
Kineholme reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Kineholme reserves the right to monitor submissions to the site and to edit or reject any submissions.
We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.
Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.
In no event will Kineholme be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.
Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.
All names, images, logos identifying Kineholme are proprietary marks of Kineholme. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Kineholme does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.
Kineholme does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of Kineholme and you visit entirely at your own risk.
Aggregated Site Usage Statistics
Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.
Essential Site Features
Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different cars in stock and complete enquiry forms quickly.
Complementary Site Features
Advertising with Cookies
We may share data, such as technical identifiers derived from your registration information on our website or our CRM system with our trusted advertising partners. This allows them to link your devices and/or environments and provide you a seamless experience across the different devices and environments that you use.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.
Kineholme reserves the right to change any of its terms and conditions at any time by posting changes online.
If you do not accept these Terms in full, you must stop using this website immediately.